Please provide full details of the circumstances, the card number, a return postal address, and wherever possible a photocopy or scan of the face and rear of the gift card. If you do not include copies of the face and rear of the gift card you may be asked to supply them before we can advance your enquiry. We will deal with all enquiries on a case by case basis.
When writing please include as much detail about the original purchase, along with as much documentation received as possible and the circumstances which led to you not being able to use the gift card in the validity period, as this will enable us to process your enquiry to the highest standard.
We will always seek to obtain permission from the cardholder before contacting the purchaser, and if permission is not given we may not be able to advance the enquiry. If it is found that the original purchaser has been grossly negligent in their responsibilities in transmitting the required information to you, Flex-e-card will provide statements to aid you in any pursuit of funds, but will not be able to provide any form of compensation.
Flex-e-card Limited or its partners and associates cannot be held responsible if the terms and conditions of the card given to the purchaser at the point of purchase are not passed on by the original purchaser to the end card holder. Please note if you are not the original purchaser of the card that we are entitled to ask for confirmation of statements made about circumstances of the original purchase with the original purchaser of the card itself, and we may deem it necessary to obtain further proof of purchase or ownership before proceeding with any enquiry, though this may be waived in certain circumstances.
In order to comply with anti-money laundering regulations and also to detect fraudulent claims, it may also be deemed necessary in some circumstances for you to provide an appropriate form of ID which may be checked against national databases. You will be advised of this during the investigation if this is considered necessary.
We aim to treat all enquiries as fairly as possible and within a reasonable time after a full investigation, and we aim to provide an answer within 15 working days of receipt of your enquiry if the investigation is simple, however this should not be taken as a guarantee of resolution within this time.
If you are able to provide copies of any other documentation or details of extenuating circumstances, these will aid our investigations and any subsequent decision. We hope you are happy with your purchase but if you do have any concerns please email Center Parcs directly at pre.
You will receive an instant acknowledgement of your email. Who are Flex-e-card? How long will my delivery take to arrive? Does the winter weather delay order processing? Date of stay. Number of people 2 people Participants Seniors 55 and over. You have reached the maximum number of adults.
Adults years. Children years. You have reached the maximum number of children. The maximum number of children has been modified. Please indicate the age of the children. Pets A maximum of two domestic animals is permitted per villa Additional cost.
You have reached the maximum number of pets. The Center Parcs digital gift voucher Looking for an original present? How do I order the digital gift voucher? It is very simple! Click on ORDER and follow the instructions: enter the number of desired gift vouchers and value, enter your contact details and, if desired, those of the recipient person to whom you want to offer the gift voucher digitally.
Continue with the payment. The digital gift voucher is sent directly to the e-mail address stated in the data or, if desired and indicated, to the e-mail address of the recipient. The digital gift voucher can now be used when booking online. NB: gift voucher is in digital form. No paper version, no printable version. The benefits: Order up to 5 vouchers online in one transaction Specify the value of the gift voucher yourself.
Can be used immediately when making a reservation. Frequently asked questions. Clear all Validate your choice. Official Pinterest.
Pinterest pinterest. Gift Card Details Center Parcs gift card or gift certificate links. Convenient way to manage balance on the fly in GCB mobile app. Gift vouchers can then be sent to our Guest Payments Department at Head Office to be redeemed against the reservation.
Order on one of the numbers below and receive the beautifully designed gift voucher shown below. Aqua Sana Spa Gift Vouchers. Official Gift Card. Purchase Card Online www. Card Region. United Kingdom Explore Other Cards. Buy a gift voucher today. Our gift cards offer the gift of choice for all occasions. They can be used on anything from treating a loved one to a spa experience at Aqua Sana Spa, enjoying a meal in one of our many restaurants or can even be used towards the cost of your break, as well as activities or in our retail stores.
Bring the correct clothing. What does family time mean to you? What more could you ask for? The Prize. The prize consists of a four-night Share this article: Show comments. Post Author: Emily Rushworth.
You should enter the email address exactly as it was entered at the buying stage. If the email address is not entered identically as it was when the item was purchased it will not let you open the gift voucher page. Once the correct email address has been entered, your gift voucher should now appear on your screen. Print the gift voucher 4. I have received an email with a link to my receipt but cannot open the link, how do I open my receipt link? The link should open when you left click on it, however you may need to copy and paste the link: Copy the receipt link text by left clicking on the line s of text highlighting the whole line , then right click and select 'Copy'.
Open your internet browser and paste the receipt link into your address bar by right clicking and select 'Paste'. You will now be asked to enter your email address to verify that you are the buyer of the gift voucher.
You should enter your email address exactly as it was entered at the buying stage. If the email address is not entered identically as it was when the item was purchased it will not let you open the receipt page. Once the correct email address has been entered, your receipt should now appear on your screen. Print the receipt. How do I cancel a gift voucher purchase? You can cancel your order at any point by selecting the 'Cancel Order' button however if you have completed the transaction and realise that you've made a mistake or purchased a gift voucher s that you no longer want SK Chase will be happy to refund your card in accordance with the provisions below.
The following provisions will apply in respect of all gift vouchers, unless: a the gift voucher is for a specified date or period of performance; or b the gift voucher is for: - any products made to your specification or clearly personalised; - newspapers, periodicals or magazines with the exception of subscription contracts for the supply of such publications; - any goods which are liable to deteriorate or expire rapidly such as food or fresh flowers ; - any alcoholic beverages where i their price has been agreed at the time of the conclusion of the contract; ii the delivery of them can only take place after 30 days, and their value is dependent on fluctuations in the market which cannot be controlled by the trader; or - software, DVDs or CDs which have a security seal which you have opened or unsealed, in which case the gift voucher is non-refundable and non-transferable unless otherwise agreed by Aqua Sana.
You have the right to cancel your order with us starting from the date of the Confirmation email which is when the contract is formed , until either: a 14 days from the day after the day of receipt of your gift voucher the "Cancellation Period" if your contract is for one gift voucher; or b 14 days from the day after the day of receipt of the last of the gift vouchers ordered the "Cancellation Period" , if your contract is for multiple gift vouchers which are delivered on separate days.
If you wish to cancel your order either before or after you receive the gift voucher, you must notify SK Chase within the Cancellation Period that you have decided to cancel the contract. The easiest way to do this is to contact SK Chase in accordance with the complaints and queries section below or you may use the cancellation form which can be accessed by clicking this link. If you decide to cancel by email, with or without the cancellation form, your cancellation will be effective from the date you sent SK Chase the email.
Should you cancel the contract within the Cancellation Period, SK Chase on behalf of Aqua Sana will then refund you the price you have paid for the gift voucher s within 14 days after the day on which SK Chase receives the notice of cancellation from you irrespective or not of whether you have received the gift voucher.
This refund will include the delivery charge paid by you providing i you have cancelled your order within the Cancellation Period; or ii the gift voucher is faulty or mis-described, in which case SK Chase on behalf of Aqua Sana will refund the delivery charges if the postal delivery option was chosen. In respect of a refund of the delivery charges paid by you, the maximum refund will be the costs of delivery by the least expensive delivery method we offer the cost of UK First Class post.
If you have already received the gift voucher which you have cancelled, you should destroy it. If SK Chase finds, after SK Chase has received your notice of cancellation, that the gift voucher has been used you shall not be entitled to a refund.
How do I order more than 1 gift voucher? Simply 'Add to Order' as many gift vouchers as you like by using the 'Continue browsing' button.
You can also remove items from your order by using the 'Delete' button. If you would like to purchase more than 1 of the same type of gift voucher simply click on the 'Duplicate' button when in your basket.
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