Exceptional circumstances claims will be assessed on a case-by-case basis, so make sure you include as much information as possible when you make your claim. Keep all of your compensation, and send your extraordinary circumstances PPI claim direct to your provider. You can use our template letter to make an exceptional circumstances PPI claim.
If your provider agrees that exceptional circumstances led to you missing the deadline, it will progress your case. If you disagree with the assessment of your provider, you can ask the financial ombudsman service FOS for a second opinion. Your claim will be assessed by your PPI provider, who has up to eight weeks to resolve your claim from the date you made it.
But you could get a refund as early as one week after your initial claim. If your provider takes longer than eight weeks to get back to you or it rejects your claim, you can appeal to the Financial Ombudsman Service for free. You have up to six months from the date your provider rejects your claim to take your complaint to the FOS.
You should receive a response within 40 days. If you think the amount of compensation is unfair You should check the factors that can affect the amount you get.
For example, did you make a claim on the policy, or do you owe the bank money? You should also check the assumptions the bank has made. If your bank needed to make any assumptions to calculate your offer, it will have been explained in your letter.
In most cases if you think anything is incorrect or that you have been unfairly treated, your first port of call should be your bank. It's highly likely that any payout will be made directly to the official receiver or trustee, and not to you.
If it is made to you, you must tell the official receiver or trustee. Be very wary if you're contacted by a claims management company, especially if they tell you that your bankruptcy doesn't have any bearing on whether you can make a claim for PPI mis-selling.
It is highly likely that they're wrong. You should contact the official receiver or bankruptcy trustee , who'll be able to confirm whether or not you're allowed to claim. If you've already started or made a PPI reclaim using a claims management company , you should be aware that you may end up being liable to pay the company's commission or fee out of your own pocket.
This could be for one of two reasons:. If you're unhappy about the service you receive from the claims management company, you can complain to the Claims Management Ombudsman. They're a free, independent, impartial scheme to help resolve legal service disputes. If you come into money after you've been discharged from bankruptcy, for example through an inheritance or lottery win, you can normally keep it. A PPI reclaim payment is treated differently from a windfall like this.
This is because if a PPI policy was mis-sold before you were made bankrupt, any claim connected to it is counted as an asset, so is owned by the trustee, not by you, as part of the bankruptcy estate.
If you come into money before you're discharged from bankruptcy , you have to tell the trustee. This normally becomes part of the bankruptcy estate, so the trustee will take control of it and usually use it towards paying your debts.
Skip to navigation Skip to content Skip to footer. Top links Housing benefit. Top links Template letter to raise a grievance at work.
Top links Our pensions advice Write a letter to your creditors. Top links If you want a refund because of coronavirus Contact the consumer helpline Report to Trading Standards Problems with a used car Return faulty goods Buying a used car Your energy supply View all. However, there are banks that do keep records for longer. Below are different scenarios about PPI claims and time-frames, bringing together all the essential information you need to know about how far back PPI claims can go.
If you happen to still be paying PPI on a loan, mortgage or credit card, it will be easy to check your latest statements and see if PPI is on there. If you do find PPI on your statements, start your claim right now. If you were mis-sold PPI on a product you paid off within the past six years, you may be in luck and be able to get information straight from the lender. As mentioned, the six-year mark is from when your debt has been closed or is considered inactive. It does not start from when the account opens.
For example, if you had PPI on a mortgage you took out in and you paid off the mortgage in , the bank will still have the details about the account, because it was less than six years ago.
As long as you have the proper paperwork and information to provide to the bank that you had the policy and that it was mis-sold, they are required to investigate your case. You can claim back as many years beyond the six-year time limit if you believe that PPI was mis-sold to you. If you have all of the correct paperwork, it will make the claim easier. You might not know if you had PPI on any of your financial products, or when they may have been mis-sold.
0コメント